Privacy Policy
We're committed to protecting your personal information with transparency and care. Here's exactly how we handle your data.
Last Updated: January 15, 2025
Information We Collect
When you work with drumerithaq, we collect information that helps us provide better financial planning services. We're upfront about what we gather and why we need it.
- Personal details like your name, email, phone number, and address when you contact us or schedule consultations
- Financial information you share during planning sessions, including income details, expenses, and financial goals
- Communication records from our conversations, emails, and meeting notes to track your progress
- Website usage data through cookies and analytics to improve our online services
- Payment information when you engage our services, processed securely through encrypted systems
How We Use Your Information
Your information serves specific purposes in helping you achieve your financial goals. We don't use it for anything beyond what's necessary for our professional relationship.
Creating personalized financial plans and providing ongoing guidance tailored to your specific situation and goals.
Sending you updates, appointment reminders, and relevant financial insights that support your planning journey.
Meeting regulatory requirements for financial services and maintaining proper records as required by law.
Analyzing how we can better serve our clients and improve our planning processes and resources.
Your Rights
You have complete control over your personal information. These rights aren't just legal requirements - they're fundamental to how we believe business should work.
Request copies of all personal information we hold about you, including notes from our sessions and communication records.
Update or fix any incorrect personal details we have on file to ensure your financial planning remains accurate.
Request removal of your personal information, subject to legal record-keeping requirements for financial services.
Limit how we use your information while maintaining the essential services you've requested from us.
Receive your personal data in a format that allows you to transfer it to another service provider if needed.
Remove permission for data processing activities not required for our core financial planning services.
Data Security
Protecting your financial information is crucial to everything we do. We use multiple layers of security because your trust is essential to our relationship.
- End-to-end encryption for all digital communications and file transfers
- Secure, password-protected client portals with two-factor authentication
- Regular security audits and updates to our systems and procedures
- Limited access protocols - only authorized team members can view your information
- Secure physical storage for any paper documents with restricted access
- Regular staff training on privacy protection and data handling best practices
Information Sharing
We don't sell or rent your personal information to anyone. The only time we share your data is when it's necessary for your financial planning or required by law.
- With financial institutions when helping you implement recommended strategies (only with your explicit consent)
- With legal or regulatory authorities when required by Australian financial services laws
- With trusted service providers who help us deliver our services (accountants, solicitors) under strict confidentiality agreements
- With your designated representatives (family members, accountants) when you've given us written permission
Data Retention
We keep your information only as long as needed to provide our services and meet legal requirements. Here's our typical retention schedule:
Maintained throughout our professional relationship plus one year after service completion for ongoing support.
Kept for seven years after service completion as required by Australian financial services regulations.
Email and meeting notes retained for three years to support ongoing service quality and continuity.
Stored until you unsubscribe or request removal, with automatic review every two years.
Cookies and Website Data
Our website uses cookies to improve your browsing experience and help us understand how people use our services. You can control these through your browser settings.
- Essential cookies that make our website function properly and securely
- Analytics cookies that help us understand which resources are most helpful to visitors
- Preference cookies that remember your settings and make return visits more convenient
- No third-party advertising cookies - we don't track you for marketing purposes
We review this privacy policy regularly and will notify you of any significant changes via email or through our website. Minor updates will be posted here with a new "last updated" date.
Privacy Questions or Concerns?
We're here to help with any questions about how we handle your personal information. Don't hesitate to reach out.